Frequently Asked Questions

WHERE CAN I FIND COMLETE TERM AND CONDITIONS OF THE 2018 CONTEST?

All the rules are provided for in the Rules at Framework located in the 2018 Edition section.

WHEN CAN I APPLY?

The system opens for submissions in the second half of August, 2018, and closes on October 19, 2018 (5 p.m. CEST). Check the timeline in the TIMELINE  in ABSL 2018 Edition section.

MY COMPANY IS NOT AN ABSL MEMBER, CAN I STILL APPLY?

Yes. The aim of the ABSL Diamonds Competition is to inspire the business services community by recognizing initiatives that showcase a continuous strive for excellence and strengthen the sector’s position as the powerhouse of the Polish economy. The awards are open to all BPO, Shared Services Centers, Captive Centers, ITO, RDO that have established a center in Poland.

IS THERE A FEE FOR APPLYING?

No. Submitting the Application is free of charge.

HOW CAN I SUBMIT THE APPLICATION?

To submit the Application, the company need to register first. Within 12 hours, a password required to login and finalize the registration process will be provided. Upon completing registration, you will be able to submit an online Application form in a chosen award category. The Application form contains questions linked with evaluation criteria, for every category type. There is a word count restriction for each entry. Additional documents and materials (such as movies, presentations, hyperlinks) may be uploaded for supplementary reference.

DO ALL COMPANIES FROM THE BUSINESS SERVICES SECTOR COMPETE TOGETHER?

We recognize that the Business Services Sector is very diverse and has been through an exciting journey for the last decade(s). Today the companies are at different stages of their journey. Thus, in every category, the companies will be split into 2 pools depending on the status the company has been at the end of 2017 ) (Tigers – smaller, younger companies and Lions – larger, more experienced).  The qualification  is done automatically by the Application System based on the Applicant answers to the following queries;

1) How many employees worked in your Center at the end of 2017?

  1. 500+ employees
  2. less than 500 employees

2) When did your Center start operating in Poland?

  1. 5 years+
  2. less than 5 years

3) How do you rate your Center ways of working?

  1. mature, leading advanced processes & innovation
  2. starting or rapidly growing activities, developing and maturing

 

CAN A THIRD PARTY SUBMIT AN APPLICATION ON BEHALF OF THE OTHER COMPANY?

No. The Applications are to be submitted exclusively by the company that is taking part in the contest.

CAN I SUBMIT MORE THAN ONE APPLICATION FOR MY COMPANY IN ONE CATEGORY?

No, each company can submit one Application per category.

CAN I SUBMIT MORE THAN ONE APPLICATION  FOR MY COMPANY IN DIFFERENT CATEGORIES?

Yes. Each Application should fall into 1 of 6 categories which represent different areas of a company’s performance. Given the wide range of initiatives, this may translate into up to six Applications, each one in a different category.

IS THERE ANY LIMITATION TO SUBMITTING PROJECTS/INITIATIVES BASED ON WHEN THEY WERE CARRIED OUT?

A company can apply with the project that started and concluded with visible results, in the last 12 months (August 2017 – August 2018).

IS THERE ANY LIMITATION TO SUBMITTING PROJECTS/INITIATIVES DEVELOPED BY THE GROUP HEADQUARTERS?

To take part in the ABSL Diamonds competition, the project, case or initiative must be largely initiated and led by the employees located in the Polish Center. ABSL Diamonds competition doesn’t aim to reward the local deployment of any Corporate global program.

CAN MY APPLICATION CONTAIN CONFIDENTIAL INFORMATION? HOW WILL SUCH DATA BE PROTECTED?

Before submitting any confidential information, the company’s policy in this regard should be consulted. All information relating to the project/initiative that a company is being nominated for may be subject to publication in a form of a case study upon it Nomination. In practice the Organiser shall copy paste summary project information entered by the Applicant in STEP 3 of the Application.

CAN I ATTACH ANY REFERENCE MATERIALS TO MY APPLICATION?

Yes. All documents that provide evidence of results achieved or a sample of work done may be shared as part of the Application process.

HOW MANY WINNERS PER CATEGORY WILL THERE BE?

There will 2 winners in each category, one from the pool of Tigers and one from the pool of Lions, however in case of insufficient number of Applications in a given category and pool the Jury may abandon the nominations (and so the winners) in that category and pool.

WHO IS ON THE JURY PANEL?

The Jury panel is composed of independent and recognized international experts from the Business Services Sector field. With many years of experience and expertise in the field, they will secure a fair, transparent and unbiased assessment of the Applications across all categories. Furthermore, an external Auditor will supervise the entire process to ensure compliance with Rules and Framework. Any attempt to privately contact the jury members by any of the participants will result in disqualification from the contest.

I HAVE SUBMITTED THE APPLICATION. WHAT’S NEXT?

Your Application will be assessed by the Jury after the Application phase is completed. The top-rated companies (3 companies per pool for every category) will be contacted and revealed by November 26th, 2018.

The Nominated Applications will be revealed during the Gala on December 12, 2018. The Category winners (1 winner per pool) will be revealed at the ABSL Diamonds Gala Awards.