SHARE YOUR BEST WORK. AMAZE YOUR PEERS AND SHOW WHY YOU’RE THE BEST.

Categories

There are 6 Categories and there will be two Winners in each Category, as in the 3rd edition of the Contest we continue a distinction between younger companies (Tigers) and companies with longer experience and more employees (Lions).

Business Leader in:

Business Excellence

We recognize the projects which enhance the process quality, reduce operational costs or are, overall, beneficial to the enterprise.

Driving high performance and higher productivity across organizations and enhancing financial performance of operations are standard practices in today’s business services sector. The ability for each organization to continuously improve the bottom line is at the heart of our operations.

This category seeks to recognize the projects that brought the highest productivity, significant improvements and contributed to achieving business excellence through enhanced process quality, reduction of operational costs or overall contribution to the enterprise. We look at projects driven either through continuous improvement or business process re-engineering.

Criteria:

PROJECT GOAL AND SCOPE

How did you identify the need for your project? Number of stakeholders engaged (single/multiple functions, local or global departments) and employed resources. Was the project initiated locally or was it globally deployed (in that case, specify how your local teams contributed)? How long did it take to design and implement that initiative/project?

FINANCIAL/BUSINESS GAINS FOR CLIENTS

Benefits (direct and indirect) achieved by the clients (further growth, lower expenditures costs, improved cash balance). Please supply proof of success, e.g. statistics, financial results, ratios, percentages, ROI.

CLIENT’S FEEDBACK

How was the project/initiative perceived by the client? How did your customer base grow or change due to this project?

APPROACH:

Please detail the approach (methodologies, processes, technologies) used in the project.

Customer experience

The award in this category recognizes the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.

Business Leader in:

Customer Experience

We recognize the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.

Building and sustaining Customer Intimacy leads to improved business performance. Many initiatives are launched with the goal to increase value for the end customers/users and bring higher satisfaction. The award in this category recognizes the most compelling success story of building customer intimacy and improving customer/user satisfaction in business services delivery.

Criteria:

PROJECT GOAL AND SCOPE

How did you identify the need for your project? Number of stakeholders engaged (single/multiple functions, local or global departments) and employed resources. Was the project initiated locally or was it globally deployed (in that case, specify how your local teams contributed)? How long did it take to design and implement that initiative/project?

FINANCIAL/BUSINESS GAINS FOR CLIENTS

Benefits (direct and indirect) achieved by the clients (further growth, lower expenditures costs, improved cash balance). Please supply proof of success, e.g. statistics, financial results, ratios, percentages, ROI.

CLIENT’S FEEDBACK

How was the project/initiative perceived by the client? How did your customer base grow or change due to this project?

APPROACH

Please detail the approach (methodologies, processes, technologies) used in the project.

Business Leader in:

Vibrant Workplace

We reward innovative and creatively implemented initiatives or solutions, which result in an extraordinary work environment.

The working environment in which the companies from the Business Services Sector perform has continuously evolved for the last decade. These changes are triggered by the nature of the activities and the young workforce, often referred to as millennials.

The cliché of a traditional working place – where employees just come, do their job and leave – is gone.

Today, many companies design and implement programs that make their working environment unique, inspiring and energizing. These new and creative initiatives can include IT, real estate, social, ethical features that are not pay related and that, at the end of the day, make our working environment more vibrant, pleasant and friendly.

Criteria

PROJECT GOAL AND SCOPE:

How did you identify the need for your project? How was the project selected? How long did it take to design and implement that initiative/project?

PROJECT DEPLOYMENT:

How was the project deployed? What kind of resources was engaged (individuals, groups, local, global teams)? Which freedom was given to the teams? At which frequency the actions were done? How many stakeholders were involved (internally and/or externally)?

IMPROVED COLLABORATION AMONG STAFF:

How did the initiative foster interactions/integration among teams? How is it perceived by general staff? How did it help make working environment unique and vibrant?

ACHIEVED RESULTS:

How have you measured (quantified) the end results for your organization and company? How can it positively impact the Business Services Sector? What are the next septs (if any)?

Business Leader in:

Employer Branding

We look for the most compelling employer branding campaign, which boosts reputation among its current and future employees.

The reputation of the sector hasn’t been changing as it should, and too many stakeholders are not aware of the exciting positions and environment that the sector offers. Many companies undertake awareness actions or run dedicated in-depth sessions to change that state and actively enhance the perception of business services sector.

This category aims at rewarding projects designed to build a compelling employer branding campaign and boost the reputation of the sector towards all stakeholders (including local authorities, universities…). The project can be either dedicated to already hired staff (showing the unique advantages of our sector), or it can be focused on potential new employees, or it is based on collaboration/partnership with institutions like universities, local authorities…

Criteria

PROJECT GOAL AND SCOPE:

How did you identify the need for your project? What kind of resources was engaged (individuals, groups, local, global teams) internally and externally? How long did it take to design and implement that initiative/project?

DIRECT IMPACT FOR YOUR COMPANY AND THE SECTOR:

How did the initiative boost your reputation as a company? How does the Business Services Sector can benefit from this initiative? What is the success rate? Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI.

MEDIA COVERAGE:

What was the communication plan in terms of bringing the initiative to the outside world? Was it featured in the media? How did the media / candidates react?

PARTNERSHIPS BUILT:

Which partnership(s) did you establish as part of the project? Who did they include (local universities, local/national external specialist companies/institutions)?

Business Leader in:

CSR

We reward employee-led initiatives that make a difference and bring about positive change for the society.

With more than 210.000 employees, the Business Services Sector plays ever greater a role in the context of local environment. Companies embed social and environmental actions into their business operations and interactions with stakeholders. Your employees ingeniously lead bold Corporate Social Responsible activities in many areas.

This category aims at rewarding initiatives led by employees that focus on environment, local communities, social minorities and culture, making a difference and bringing about positive change for the society.

Criteria

PROJECT GOAL AND SCOPE:

How did you identify the need for your project?

THE SCALE OF THE INITIATIVE:

Was the initiative deployed on a local, national or international scale?

NUMBER OF PARTICIPANTS/STAKEHOLDERS:

How many individuals, employees and organizations were involved in that initiative?

ACHIEVED RESULTS:

What did the initiative help achieve? How did it positively impact your company or the Business Services Sector? Do you plan to extend it again at later stage? Please supply proof of success e.g. statistics, financial results, ratios, percentages.

Business Leader in:

Talent Development & Education

This category awards the best, most unique projects aimed at drawing, retaining and educating the talent pool of the company.

The Business Services Sector may be the sector which offers the richest and most diverse portfolio of functional activities. It includes Finance, Banking, HR, IT, Communication, Logistics, Customer Services, Marketing, R&D just to mention few of them. This diversity is combined with a larger range of complex processes within these activities. To successfully drive these activities, our sector relies on one of its strongest assets: its talent workforce.

This category aims at rewarding initiatives and programs led by companies which make extra efforts to hire, grow, promote and retain employees, whose capabilities are fundamental to nurture the current and growing pace of the sector.

Criteria

PROJECT GOAL AND SCOPE:

How was the project initiated? Was it a local initiative or does it belong to a larger Corporate program? How many employees (existing/potential) were approached?

PROJECT DEPLOYMENT:

How was the project deployed? Which actions were done, at which frequency? How many stakeholders were involved (internally and/or externally)?

DIFFERENTIATORS:

What made your project unique and different from already known training programs? Do you foresee any next steps?

TALENT DEVELOPMENT AND RETENTION:

To what extent did the initiative influence the retention of talents or develop your teams or attract high potentials in your company? How can it positively impact the Business Services Sector? What are the next steps (if any)?