Driving high performance and higher productivity across organizations and enhancing financial performance of operations are standard practices in today’s business services sector. The ability for each organization to continuously improve the bottom line is at the heart of our operations.
This category seeks to recognize the projects that brought the highest productivity, significant improvements and contributed to achieving business excellence through enhanced process quality, reduction of operational costs or overall contribution to the enterprise. We look at projects driven either through continuous improvement or business process re-engineering.
PROJECT GOAL AND SCOPE
How did you identify the need for your project? Number of stakeholders engaged (single/multiple functions, local or global departments) and employed resources. Was the project initiated locally or was it globally deployed (in that case, specify how your local teams contributed)? How long did it take to design and implement that initiative/project?
FINANCIAL/BUSINESS GAINS FOR CLIENTS
Benefits (direct and indirect) achieved by the clients (further growth, lower expenditures costs, improved cash balance). Please supply proof of success, e.g. statistics, financial results, ratios, percentages, ROI.
How was the project/initiative perceived by the client? How did your customer base grow or change due to this project?
Please detail the approach (methodologies, processes, technologies) used in the project.
The award in this category recognizes the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.